Benefits Service Center:

Announcements

LiveHealth Online Offers Free Online Visits for People Affected by Hurricanes Irma and Harvey

Free, Unlimited Online Medical and Psychology Visits Will Now Be Available Through End of Year

We are happy to announce that starting today LiveHealth Online will begin to provide access to board-certified doctors and licensed therapists available at no charge to the people of Florida affected by Hurricane Irma. LiveHealth Online began offering free, 24/7 online medical visits last week for anyone in Texas and Louisiana in the aftermath of Hurricane Harvey and starting today will extend access to free 45 minute therapy counseling sessions to individuals in this region as well.

Anyone in these states who downloads the mobile app and registers (or who has registered previously) will be able to access free online visits by going to:

  • Help for Harvey Medical for on demand medical visits 24/7 in Texas or Louisiana
  • Help for Harvey Psychology to schedule 45 minute counseling sessions in Texas or Louisiana
  • Help for Irma Medical for on demand medical visits 24/7 in Florida
  • Help for Irma Psychology to schedule 45 minute counseling sessions in Florida

The free, unlimited visit offers will be available through December 31, 2017. More information is available at livehealthonline.com/harvey and livehealthonline.com/irma.

Social posts will begin this morning through the LiveHealth Online twitter and facebook channels and a press release will be distributed later today. All LiveHealth Online registered users who live in Texas, Louisiana or Florida will receive an email notification about free visits today as well.

Our hope is that through this amazing technology we can bring quality medical care and behavioral health support to those who cannot get it and provide relief to people in need.

Wishing you good health,

The LiveHealth Online team

2017 Dependent Audit

As part of our commitment to control the cost of benefits offered by Marathon Petroleum Company, we are taking steps to ensure that only eligible dependents are covered under the Marathon Petroleum Health, Dental, Vision and Accidental Death & Dismemberment (referred to as “benefit plans”). This review process is intended to ensure that each dependent enrolled in the benefit plans is accurately listed and eligible for coverage. The MPC benefit plans are self-insured. That means you pay a portion of the premium (20%) and the Company contributes a portion of the premium (80%). Since both you and the Company share in the cost of claims, we want to ensure that the plans are only paying claims for eligible dependents.

You will soon receive a mailing at your home address with instructions to certify eligible dependents or remove ineligible dependents. To ensure eligible dependents remain covered in the benefit plans, you must respond by July 31, 2017.

Please do not ignore this important request. If you have questions regarding the letter you will receive at home or the dependent verification process, please contact the Benefits Service Center at 1-888-421-2199.

We appreciate your cooperation in making sure we are able to provide the most comprehensive, cost effective benefits to you and your eligible family members.

Register for LiveHealth Online and Win a YETI Cooler

How do I win a YETI cooler?

Right now, LiveHealth Online and Anthem are running a registration campaign for Marathon Petroleum Health Plan members. Register for LiveHealth Online and you will be entered for a chance to win one of five YETI coolers. Download the app or go to livehealthonline.com and enter your health plan information to be entered in the drawing.

What is LiveHealth Online?

LiveHealth Online (LHO) is an internet-based medical service that allows you to communicate face-to-face with board-certified physicians through your mobile device or computer with a webcam. This service is available to all Health Plan members and participants.

LHO provides you with an option to avoid the dreadful waiting room experience by taking advantage of this personal, cost-effective and convenient medical service in lieu of an urgent care visit or if your primary care physician is unavailable. Whether you’re at home or are traveling, you can now talk to a physician regardless of the hour or location. Physicians are available 24 hours a day, 7 days a week, 365 days a year! Watch this video to see how it works.

How do I Get Started?

Step 1 – Register an account. You will register your account by going to www.livehealthonline.com or downloading the application on a smart phone. It is recommended you register today so you will be prepared in the event you wish to utilize this service. This process is painless and takes just a few moments.

Registration Tips:

  • Be sure to enter your Anthem member information (located on your member ID card) since LHO is a covered benefit.
  • You do not need to enter a “Service Key” for your registration.
  • Dependents (including a spouse) that are age 18 years and older need to register their own account. Dependents 17 years and younger need to be added to a parent’s profile.
  • Once you indicate your state of residence, each time you log in, you will see available physicians who are available in your state (see Availability).

Step 2 – Select a physician. Simply click on a physician’s photo to view his or her star rating, profile and languages spoken. LHO even has a preferred provider section where you can bookmark a preferred doctor's information.

Step 3 – Begin the session. You will access a physician through LHO using two-way video. The LHO doctor can answer your questions, assess your condition and even provide prescriptions* if needed. After each session, you can rate your experience and send a record from the LiveHealth Online system to your primary care physician.

What are the advantages of LHO?

  • It's Fast - Once you select a physician, click Connect and in just a few minutes you’ll be talking with him or her – face-to-face! A typical session lasts about 10 minutes.
  • It's Affordable - A typical LHO visit requires a $10 copay if you are enrolled in the Classic health option. Those enrolled in the Saver HSA health option will pay $49 until you reach your deductible. After that, you will pay the coinsurance of $9.80.
  • It's for Everyone - Any covered member can use LHO to assist with common ailments such as: Colds, flu, allergies, sinus infections, bronchitis, pinkeye and other eye infections, urinary tract infections, rashes, and more.

Please note: LiveHealth Online is not for emergencies. If you’re experiencing a medical emergency, call 911 immediately.

*Prescription availability is defined by physician judgment and state regulations

What other services can I access through LHO?

  • You also have access to your free EAP benefits through LiveHealth Online. Follow these steps to access your benefits.
    • Contact the EAP at 1-800-865-1044 and ask about therapy visits.
    • The EAP representative will tell you more about therapy options, including a video visit using LiveHealth Online.
    • Private therapy visits using LiveHealth Online are always free through the EAP.
    • Visits will last about 45 minutes and you can set up a future visit if you need one.
  • Breastfeeding support is also available through LHO via the Future Moms program.

How do I win a YETI cooler?

Right now, LiveHealth Online and Anthem are running a registration campaign for Marathon Petroleum Health Plan members; they will give away a total of five YETI coolers. Download the app or go to livehealthonline.com and enter your health plan information to be entered in the drawing. There will be five drawing dates (4/1, 6/1, 8/1, 10/1, and 12/1). Each drawing will include everyone previously registered prior to the drawing date (10/1/2016 – the date of drawing).

Meet ALEX: Your Personal Benefits Counselor

ALEX is an online, interactive personal benefits counselor who can help you choose the Health Plan option that makes the most sense for you and your family. He’s smart, fun and explains your options in simple terms.

How to Find an In-Network Medical Provider

Using a doctor or hospital within Anthem’s network can save you money, and in-network providers will file claims on your behalf. Search for network providers online by name, specialty and/or location by logging in to Anthem’s website or using Marathon’s three letter alpha prefix.